Welcome Back FAQs
Welcome back! The Museum is now open to the public.
To keep the health and safety of our staff and visitors top of mind, we’ve made some important changes to our daily operations.
The FAQs below will help provide more information about what you can expect during your visit.
What can I expect when visiting the Museum?
If you would like to park in the Woodruff Arts Center parking deck, please keep in mind no cash will be accepted. Members pay $8 to park during Museum hours, and visitors may pay up to $18 depending upon the amount of time spent in the garage.
Hand-sanitizing stations will be available in the parking garage at each elevator entrance/exit. Social distancing is encouraged. Elevators should be limited to a single person or family unit.
Museum staff will be outside to greet you. All staff members will be wearing face coverings. All visitors over the age of two will be required to wear face coverings.
Timed tickets are required for each person and should be reserved/purchased in advance of your visit. Guest Relations staff will scan your timed ticket to start your visit. No Museum stickers will be issued.
PLEASE NOTE: If you arrive before your scheduled ticketed time, you will not be allowed to enter the Museum early.
Upon entering the Museum, you will see signage and hand-sanitizing stations located at all entrances and exits. Restrooms will also be available to wash your hands.
Why do I need to wear a face covering for my visit?
Museum leadership has been monitoring guidance from the CDC on face coverings. To help stop the spread of COVID-19, we are requiring guests over the age of two to wear face coverings to enter the Museum.
What if I am feeling ill?
If you are feeling ill, please stay home. If you are experiencing any of the following symptoms—fever of 100°F or higher, cough, shortness of breath, difficulty breathing, other respiratory symptoms, chills, muscle pain, headache, sore throat, or loss of taste and smell—please stay home. If you have been exposed to or diagnosed with COVID-19 in the fourteen (14) days prior to your visit, please stay home.
Will someone take my temperature before I enter the Museum?
No, we will not take your temperature at the Museum, but we ask that visitors monitor their own health by taking their temperature prior to leaving their home.
Why are timed tickets required?
Every guest will be required to reserve or purchase timed tickets. Timed tickets are required to monitor capacity of visitors entering the Museum.
Are High Museum members required to reserve timed tickets?
Yes. Members are always free, but timed tickets will be required to monitor the capacity of Museum visitors. Members will need to log in to their account to reserve their tickets and select a time for their visits.
Will I be able to purchase or renew my membership on-site?
Yes. Our staff is available to assist you with purchasing memberships and renewals. You may also renew and purchase memberships online.
Will there be any special exhibitions on view?
Yes, our exhibitions are now open. Please visit the exhibitions page for information on current and upcoming exhibitions.
- Closed Mondays.
- Tuesday–Saturday, 10 a.m.–5 p.m. There will be no evening hours on Fridays.
- Sunday, 12 noon–5 p.m.
- Shop Hours: Tuesday–Sunday, 12 noon–5 p.m.
Why have the High’s hours changed?
We have adopted summer hours as we continue to support the health, safety, and well-being of our community and monitor guidance related to social distancing, gathering, and stopping the spread of COVID-19. As restrictions are lifted, we will adjust accordingly.
How can I find out about events going on at the High?
Please visit the events page to view upcoming virtual and in-person events, including Toddler Thursdays, Drawing from Experience, Masterworks and Mindfulness, talks, and more.
Are you still hosting free Second Sundays?
We are continuing to offer free admission on the Second Sunday of every month starting August 9. To adhere to strict social distancing and gathering guidelines, access will be limited to online advanced timed-ticket reservations.
- No person will be admitted without a reserved timed ticket.
- Each ticket holder will be required to arrive by the designated time slot.
- No person(s) will be admitted after a ten- (10-) minute window has passed. There will be no exceptions.
Once capacity is reached for the day, tickets will no longer be available. Walk-ups will not be allowed on Second Sundays. For more information on Second Sundays, visit our Second Sunday page.
PLEASE NOTE: No programming will be offered during Second Sundays.
Do Military Personnel Still Receive Free Admission to the Museum?
All active-duty, reserves, veterans, and retired members of the US Armed Forces will receive free admission to the High Museum; valid military ID required at the Guest Relations desk. Regular admission rates will apply to family members and other guests. Tickets for guests accompanying military personnel must be purchased in advance online. Reservations are not required for military admission. Military personnel will enter with the rest of their party at the designated time of entry.
When will Bank of America’s Museums on Us program resume?
The High Museum/Bank of America Museums on Us program will resume in August. Museums on Us gives Bank of America cardholders free access to the Museum for free the first full weekend of each month. Cardholders will be required to reserve tickets online and should expect to receive additional instructions from Bank of America on how to secure their free ticket. All BOA cardholders should be prepared to show their BOA bank card upon arrival.