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Welcome Back FAQs

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Two women wearing face masks discuss works in the High's decorative arts collection.


Welcome back! The Museum is now open to the public.

To keep the health and safety of our staff and visitors top of mind, we’ve made some important changes to our daily operations.
The FAQs below will help provide more information about what you can expect during your visit.

 


What can I expect when visiting the Museum?
If you would like to park in the Woodruff Arts Center parking deck, please keep in mind no cash will be accepted. Members pay $8 to park during Museum hours, and visitors may pay up to $18 depending upon the amount of time spent in the garage.

Hand-sanitizing stations will be available in the parking garage at each elevator entrance/exit. Social distancing is encouraged. Elevators should be limited to a single person or family unit.

Museum staff will be outside to greet you. All staff members will be wearing face coverings. All visitors over the age of two will be required to wear face coverings.

Timed tickets are required for each person and should be reserved/purchased in advance of your visit. Guest Relations staff will scan your timed ticket to start your visit. No Museum stickers will be issued.

PLEASE NOTE: If you arrive before your scheduled ticketed time, you will not be allowed to enter the Museum early.

Upon entering the Museum, you will see signage and hand-sanitizing stations located at all entrances and exits. Restrooms will also be available to wash your hands.

Please use our digital maps feature and heartmatch to guide your visit. No physical maps will be available.


Am I required to wear a mask?
Yes, face coverings are required for all guests over the age of two.


Will masks be available at the Museum?
Masks will be available for purchase in the Museum Shop. Each guest older than two years of age will be required to wear a face covering to enter the Museum.

Why do I need to wear a face covering for my visit?
Museum leadership has been monitoring guidance from the CDC on face coverings. To help stop the spread of COVID-19, we are requiring guests over the age of two to wear face coverings to enter the Museum.


What if I am feeling ill?
If you are feeling ill, please stay home. If you are experiencing any of the following symptoms—fever of 100°F or higher, cough, shortness of breath, difficulty breathing, other respiratory symptoms, chills, muscle pain, headache, sore throat, or loss of taste and smell—please stay home. If you have been exposed to or diagnosed with COVID-19 in the fourteen (14) days prior to your visit, please stay home.


Will someone take my temperature before I enter the Museum?
No, we will not take your temperature at the Museum, but we ask that visitors monitor their own health by taking their temperature prior to leaving their home.


Will hand sanitizer be available?
Yes. Hand-sanitizing stations will be located throughout the Museum. Hand washing for twenty (20) seconds also is strongly recommended.


Why are timed tickets required?
Every guest will be required to reserve or purchase timed tickets. Timed tickets are required to monitor capacity of visitors entering the Museum.


Are High Museum members required to reserve timed tickets?
Yes. Members are always free, but timed tickets will be required to monitor the capacity of Museum visitors. Members will need to log in to their account to reserve their tickets and select a time for their visits.


Will I be able to purchase or renew my membership on-site?
Yes. Our staff is available to assist you with purchasing memberships and renewals. You may also renew and purchase memberships online.


Are strollers and wheelchairs available for me to use during my visit?
The Museum will not be offering strollers and wheelchairs for use due to COVID-19.


Will coat check be available?
Coat check will be closed. Please plan ahead as visitors will not be permitted to bring large umbrellas, large bags, or luggage inside the Museum.


Will food and beverages be available for purchase during my visit?
No. Campus dining options will not be available.


Will there be any special exhibitions on view?
Yes, the following exhibitions will be on view when the Museum opens in July:

Please visit our exhibitions page for updated information.


What are the Museum’s hours?
We have adopted the following summer hours through August 31, 2020:

  • Closed Mondays.
  • Tuesday–Saturday, 10 a.m.–5 p.m. There will be no evening hours on Fridays.
  • Sunday, 12 noon–5 p.m.
  • Shop Hours: Tuesday–Sunday, 12 noon–5 p.m.


Why have the High’s hours changed?
We have adopted summer hours as we continue to support the health, safety, and well-being of our community and monitor guidance related to social distancing, gathering, and stopping the spread of COVID-19. As restrictions are lifted, we will adjust accordingly.


Will you have events like Toddler Thursday, HIGH Frequency Friday, or Friday Jazz?
We have suspended all in-person Museum events to support the guidance related to social distancing, gathering, and stopping the spread of COVID-19. When we can safely gather, we will resume our events. Check our website for virtual events you can take part in from home.


Will tours be available?
Tours will not be available.


Will the Greene Family Learning Gallery be open?
No. We have elected to close the Greene Family Learning Galleries due to the interactive, tactile environments of the spaces.


Is smARTbox still available for my child?
Yes, smARTbox will be offered during regular Museum hours.


Are you still hosting free Second Sundays?
We are continuing to offer free admission on the Second Sunday of every month starting August 9. To adhere to strict social distancing and gathering guidelines, access will be limited to online advanced timed-ticket reservations.

  • No person will be admitted without a reserved timed ticket.
  • Each ticket holder will be required to arrive by the designated time slot.
  • No person(s) will be admitted after a ten- (10-) minute window has passed. There will be no exceptions.

Once capacity is reached for the day, tickets will no longer be available. Walk-ups will not be allowed on Second Sundays. For more information on Second Sundays, visit our Second Sunday page.

PLEASE NOTE: No programming will be offered during Second Sundays.


Do Military Personnel Still Receive Free Admission to the Museum?
All active-duty, reserves, veterans, and retired members of the US Armed Forces will receive free admission to the High Museum; valid military ID required at the Guest Relations desk. Regular admission rates will apply to family members and other guests. Tickets for guests accompanying military personnel must be purchased in advance online. Reservations are not required for military admission. Military personnel will enter with the rest of their party at the designated time of entry.


When will Bank of America’s Museums on Us program resume?
The High Museum/Bank of America Museums on Us program will resume in August. Museums on Us gives Bank of America cardholders free access to the Museum for free the first full weekend of each month. Cardholders will be required to reserve tickets online and should expect to receive additional instructions from Bank of America on how to secure their free ticket. All BOA cardholders should be prepared to show their BOA bank card upon arrival.


Is the Museum Shop open?
Yes, the Museum Shop is open Tuesday–Sunday from 12 noon until 5 p.m.

Welcome back! The Museum is now open to the public.
Reserve your TIMED TICKETS now!