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Group Visit FAQ

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A group of three girls stand arm in arm in a line of students in green polos outside the High.

High Museum of Art Group Visit: Frequently Asked Questions

(School Groups K–12)
Additional questions? Email us at schooltours@high.org or call 404-733-4468 for questions or assistance.

(College/University Groups)
Additional questions? Email us at hmamem@high.org or call 404-733-4539 for questions or assistance.

COVID-19 Protocols

Based upon current CDC guidance and the Mayor’s Executive Order, masks are required for all visitors over the age of two.
We ask that our visitors take their individual health and the health of other guests seriously by complying with all updated restrictions.

Will face coverings be required?
Yes, all visitors will be required to wear face coverings at the Museum. Exceptions will be made for eating or drinking.

We require face coverings that follow CDC guidelines, such as fitted masks or double-layered gaiters. Face shields can be worn in addition to a face covering but cannot replace a face covering. The CDC outlines which face coverings are effective here.

Face coverings will not be provided. Visitors must bring their own face coverings.

How can I prepare my school group to attend a visit to the High Museum?
To prepare your students for a visit, please visit the Visiting Tips page, as well as student and teacher resources.

How many students will be allowed to visit?
There will be ten (10) students required to one (1) teacher or chaperone, with a minimum of ten (10) students per group.

Will spaces be sanitized?
Spaces will be sanitized daily. We also will continue to offer hand-sanitation stations at elevators throughout our parking garage and in the Museum.

What should I do if my student is ill?
Any signs of illness should be taken seriously, and the student must be kept at home.

If a student has been in close contact with someone who has COVID-19 or a member of their immediate household is exhibiting COVID-19 symptoms, the CDC recommends that they enter a period of quarantine after their last contact with the sick person and watch for symptoms. Please follow CDC guidelines for up-to-date information here.

What is the High Museum’s protocol if a student or staff member shows signs of COVID-19?
If a student, school staff member, or High Museum staff member shows signs of a temperature 100°F or higher, cough, shortness of breath or difficulty breathing, chills, muscle pain, sore throat, or new loss of taste or smell, that person will be separated from the group immediately and will be required to leave the Museum as soon as possible.

Any areas used by persons who are sick will be closed and thoroughly cleaned following CDC guidelines. Local health officials, staff, and families will be notified immediately, with confidentiality maintained as required by the Americans with Disabilities Act (ADA).

Day of Visit

How will drop-off and pickup work?
(K–12 Groups)
All students on buses or school vehicles can be dropped off and picked up on Peachtree Street (between 15th and 16th Street) by the ramp leading up to the High Museum. Buses or school vehicles can also park in designated bus parking zones and let the students walk to the entrance. High Museum staff will greet students at the Museum’s ticketing desk.

(College/University Groups)
High Museum staff will greet students at the Museum’s main entrance. Please have one person check in the entire group with your confirmation email and printed e-tickets. Students who have not been fully vaccinated must bring their own face coverings and already wearing them before entering the Museum. Buses and school vehicles must park in designated bus parking zones.

Where do we park?
Check out the High’s Bus Parking Map (PDF).

Can we bring backpacks and lunches?
Backpacks and lunches are permitted inside the High Museum. Upon entry to the Museum, Guest Relations staff will store all backpacks and lunches while the group is touring. Backpacks that hold medical supplies may be taken throughout the Museum. Backpacks must be worn with one strap or carried in front of the body.

Booking and Cancellation

What is the booking procedure?
Submit the School Tours Request Form (K–12) or (College/University) to schedule your self-guided visit. A member of the school tours staff will help schedule your visit.

Advanced payment is required for all group visits. Walk-up tickets are not available.

What is the cancellation policy?
Any cancellations must be made one week in advance of your scheduled visit to be eligible for rescheduling. Extenuating circumstances will be considered on a case-by-case basis.

The High reserves the right to cancel any visit for unforeseen circumstances. We will notify groups as soon as possible. Any payments made toward a visit that the High Museum cancels will be eligible for a refund or will be applied to a rescheduled date.