Group Visit FAQ
High Museum of Art Group Visit: Frequently Asked Questions
(School Groups K–12)
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Additional questions? Email us at email@example.com or call 404-733-4539 for questions or assistance.
High Museum groups must follow CDC guidelines for all COVID-19 protocols. Our FAQ page will be updated as new information emerges, and all registrants will be informed when protocols are updated.
Will face coverings be required?
Yes, all visitors will be required to wear face coverings at the Museum. Exceptions will be made for eating or drinking.
We require face coverings that follow CDC guidelines, such as fitted masks or double-layered gaiters. Face shields can be worn in addition to a face covering but cannot replace a face covering. The CDC outlines which face coverings are effective here.
Face coverings will not be provided. Visitors must bring their own face coverings.
How can I prepare my school group to attend a visit to the High Museum?
School officials are encouraged to take each student’s temperature before arriving at the Museum. If the temperature reading is 100°F or higher, students must be kept at school or sent home.
Students and staff must bring their own face coverings; please ensure students are already wearing a face covering before they exit the vehicle. Backpacks and lunches are not allowed.
What should I do if my student is ill?
Any signs of illness should be taken seriously, and the student must be kept at home.
What do I do if a student has been exposed to COVID-19?
If a student has been in close contact with someone who has COVID-19 or a member of their immediate household is exhibiting COVID-19 symptoms, the CDC recommends that they enter a period of quarantine after their last contact with the sick person and watch for symptoms.
We request that if a student has been in close contact with someone who has tested positive for COVID-19, they do not come to the High Museum until the following guidelines have been met:
- Quarantine can end after day ten (10) without testing and if no symptoms have been reported during daily monitoring.
- Quarantine can end after day seven (7) if a diagnostic specimen tests negative and if no symptoms have been reported during daily monitoring. The specimen may be collected and tested within forty-eight (48) hours before the time of planned quarantine discontinuation, but quarantine cannot be discontinued earlier than day seven (7).
Persons can discontinue quarantine at these time points only if the following criteria are also met:
- No clinical evidence of COVID-19 has been reported through daily symptom monitoring during the entirety of quarantine up to the time at which quarantine is discontinued.
- Daily symptom monitoring continues through day fourteen (14) of quarantine.
Close contact is defined as being within six (6) feet of someone with COVID-19 for fifteen (15) or more minutes, having direct physical contact, and sharing eating or drinking utensils. It is considered close contact even if face coverings were worn.
What is the High Museum’s protocol if a student or staff member shows signs of COVID-19?
If a student, school staff member, or High Museum staff member shows signs of a temperature 100°F or higher, cough, shortness of breath or difficulty breathing, chills, muscle pain, sore throat, or new loss of taste or smell, that person will be separated from the group immediately and will be required to leave the Museum as soon as possible.
Any areas used by persons who are sick will be closed and thoroughly cleaned following CDC guidelines. Local health officials, staff, and families will be notified immediately, with confidentiality maintained as required by the Americans with Disabilities Act (ADA).
How many students will be allowed to visit?
There will be ten (10) students required to one (1) teacher or chaperone, with a maximum of fifty (50) and a minimum of ten (10) students per group.
Will spaces be sanitized?
Spaces will be sanitized daily.
Day of Visit
How will drop-off and pickup work?
(K–12 Groups): All students on buses or school vehicles can be dropped off and picked up on Peachtree Street (between 15th and 16th Street) by the ramp leading up to the High Museum. Buses or school vehicles can also park in designated bus parking zones and let the students walk to the entrance. High Museum staff will greet students at the Museum’s main entrance. Students must bring their own face coverings; please ensure your student is already wearing a face covering before they exit the bus.
(College/University Groups): High Museum staff will greet students at the Museum’s main entrance. Please have one person check in the entire group with your confirmation email and printed e-tickets. Students must bring their own face coverings; please ensure that all group attendees are already wearing a face covering before entering the High Museum. Buses and school vehicles must park in designated bus parking zones.
Check out the High’s Bus Parking Map (PDF).
Can we bring backpacks and lunches?
Unless the backpack holds medical supplies for students, backpacks and lunches are not permitted inside the High Museum and must remain on the bus or school vehicle. Our Coat Check is currently closed. You are welcome to grab your lunches off the bus or school vehicle after your visit and eat anywhere outside on our campus. We cannot accommodate any indoor eating.
Booking and Cancellation
What is the booking procedure?
Submit the School Tours Request Form (K–12) or (College/University) to schedule your self-guided visit. A member of the school tours staff will help schedule your visit.
Advanced payment is required for all group visits. Walk-up tickets are not available.
What is the cancellation policy?
Any cancellations must be made one week in advance of your scheduled visit to be eligible for rescheduling. Extenuating circumstances will be considered on a case-by-case basis.
The High reserves the right to cancel any visit for unforeseen circumstances. We will notify groups as soon as possible. Any payments made toward a visit that the High Museum cancels will be eligible for a refund or applied to a rescheduled date.